Frequently Asked Questions

Everything you’ve wanted to ask about our websites

Yes, we’ve built our theme from scratch, with accessibility at its core. This means we’ve developed all our templates to meet the latest WCAG guidelines.

Accessibility isn’t just about adding a plugin to fix issues, accessibility starts with coding and site structure and flows through to the way you populate content and add images.

The government provide a sample accessibility statement template and we can work with you to determine which parts apply to your site and how you can ensure you meet the guidelines going forward.

We’ve been developing WordPress websites for nearly 15 years and we’ve worked with hundreds of clients. Our experience and expertise in developing council websites means you can be sure the site you’re buying from us will be up to scratch. Training and support is included, and ongoing maintenance and compliance is available.

Yes, we can assist with the transfer (or setup) of your gov.uk domain and we can work with you for a safe and planned transition from your existing site to a new, accessible site.

No, our packages include a fully designed and populated website. We’ll provide details of all ongoing costs such as domain names and hosting, and the quote you agree to will be the total cost of the project.

We aim to be competitive where possible, and prices for our smaller parish council websites start from £495 plus content population, hosting and maintenance.

Yes, we can work with you to identify which content you want to keep and our team can migrate that across to your new site. We can also do this with meetings, minutes, agendas and documents too.

We’ll work with you to decide how much of your archived content you wish to bring across. Mostly we work on a couple of years, but we’ve had some sites where we’ve migrated a lot more.

Yes, we’ve taken great care is creating a secure hosting environment for all of our council sites. Our servers are UK based, in an ISO 27001 accredited data centre. We have layers of protection with website firewalls and server firewalls, and all our sites are registered with premium security software. Our servers are even registered with the government’s National Cyber Security Centre Early Warning system to scan for malicious traffic.

Yes, we take all the necessary precautions to protect our websites, and our firewalls block tens of thousands of malicious visits each month. We also have an audit log of all activity on the site, and can limit admin user access to specific areas if required. However, we encourage you to only store information on the website that should be in the public domain; we can advise on alternative solutions for “councillor-only” members’ documents.

Yes, we certainly can. Our parish council website packages start at just £495, and we’re working with parish councils with just a few hundred residents. Come and talk to us about what you’re after, and we’ll be happy to provide a quotation. Our parish council website packages still include all the bespoke functionality, so you’ll still be able to meet accessibility standards.

Yes, we can help migrate your existing gov.uk domain over to us, or we can register a new domain for you. If you choose to move your domain to us, we can work alongside your IT provider to arrange the safe migration so nothing affects your existing email arrangements.

As part of all our packages we include an online training session for you and your team, and we strongly encourage all our council websites to update content by themselves. On top of that, all of our maintenance packages include inclusive  support hours each year for us to help you when you’re stuck. If you need more support at any point, we’re always on hand and maintenance packages are flexible to add more hour as required. You’ll never get a surprise bill from us.

We’re been working with Ecologi for a number of years for tree planting and conservation projects both abroad and here in the UK. You can see the current status of our work by using the link below. Our website hosting is carbon neutral and in some cases carbon negative.

https://ecologi.com/zonkeysolutionsltd